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New feature.

Need some help.

Something is wrong.

Priority 1 - Urgent (SLA for bugs and security issues: Fix ASAP in the current release and within 30 days)

Priority 2 - High (SLA for bugs and security issues: Fix in the next release or within 60 days)

Priority 3 - Medium (SLA for bugs and security issues: Fix in the next 3 releases or 90 days)

Priority 4 - Low (SLA for bugs and security issues: Anything beyond 3 releases or more than 90 days)

More information is needed.

Severity 1 - Blocker: Outage, broken feature with no workaround.

Severity 2 - Critical: Broken Feature, workaround too complex & unacceptable.

Severity 3 - Major: Broken Feature, workaround acceptable.

Severity 4 - Low: Functionality inconvenience or cosmetic issue.

Waiting upstream to fix the bug, merge the code, add the feature or release.

This won't be fixed.